Shipping And Warranty Policy

Overview:

Talaria Ebikes USA is committed to ensuring that your item arrives swiftly and safely. This shipping policy includes thorough information about our delivery procedures, timeframes, and charges to assist you understand what to anticipate when you shop from us.

Processing Time:

  • Order Confirmation: Once your order is placed, you will receive an email confirmation. Orders are typically processed within 1-2 business days.
  • Handling Time: After processing, your order will be prepared for shipment. Handling time is usually 1 business day.

Shipping/Delivery Times:

  • Standard Shipping: Typically takes 3-4 business days.
  • Expedited Shipping: Available upon request, typically takes 2-3 business days.
  • International Shipping: Delivery times vary by destination and can take 10-12 days.

Please note that delivery times are estimates and can vary due to factors beyond our control, such as carrier delays or customs processing.

If you ordered extra equipment to be installed on your bike it can take an extra day or two to get your bike ready for shipping.

Shipping Methods:

  • We use Freight LTL, so not all destinations are always deliverable. If we are unable to deliver to your current address, we will notify you and request an alternative address.
  • Your bike will be shipped as FedEx freight from our California warehouse so it’s not your usual small packet delivery truck that will handle it. You will get a tracking number as soon as your order ships.
  • We ship to all 50 states in the US and to other countries such as Canada, Mexico, Australia, Europe, etc. Estimated delivery times varies depending on your Geographic location.
  • Technically, UPS/FedEx/DHL cannot deliver to P.O. Boxes. They will still attempt to do so if a PO Box address is provided in the chance it happens to be one with shipping services, store. Customer is responsible for using an address that is capable of getting the shipment ordered. You can have package sent to a UPS store or FedEx store for local pickup if need be, or divert it there if already in transit.

Shipping Costs:

  • Calculated at Checkout: Shipping costs are calculated based on your Geographic location, weight, and dimensions of the package. The exact shipping cost will be displayed at checkout.

Shipping Restrictions:

Certain remote locations may incur additional shipping charges or extended delivery times.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress through our carrier’s website.

Shipping Issues:

  • Delayed Shipments: If your order is delayed, please contact us at [admin@talariaebikesusa.us.com] for assistance. We will work with the carrier to resolve the issue as quickly as possible.
  • Damaged Items: If your the product arrives damaged, please contact us within 15 days of delivery. Provide photos of the damage, and we will arrange for a replacement or refund.
  • Lost Shipments: If your order is lost in transit, contact us immediately. We will initiate a trace with the carrier and work to resolve the issue promptly.

International Shipping:

We offer international air and ocean freight to all EU countries, CANADA, AUSTRALIA and ASIA. Our international deliveries takes just 10-12 days depending on your geographical location. This delivery timeframe also applies to all our dealers, resellers and bulk/wholesale buyers.

We take care of all international customs (fees) for our Dealers, Resellers and Wholesale buyers in any part of the world. We ensure you receive your order within the timeframe so provided and in good condition as well without any hassle.

Warranty Policy:

  • We provide a 24 months (2 years) limited warranty on all products covering material costs for repairs or replacement of defective parts or accessories under normal use and maintenance. This warranty is in effect for 2 years as from the initial date an item was purchased from our store.  In addition, we are offering a dedicated service team (technicians) who are always available 24/7 to help you with any issues with regards to any item purchased from us.
  • At Talaria EBikes USA, batteries are covered by a 1-year prorated warranty. During the first 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date. No cash reimbursement will be made. Batteries can be assessed and found defective directly by us only.
  • Exclusions include regular wear components (such as bearings, seals, chain, brake components, and suspension valving), as well as overuse or failure caused by accidents, crashes, or negligence. Misuse also includes modifying any wiring or adding non-genuine parts, as well as using it for racing. Any improper charging, storing, or discharging will void this limited warranty. Limited warranties are transferable, and you must provide evidence of purchase from us, before requesting warranty replacement.